System Engineer – IVR Platform <<>> Location: Durham, NC
11/09/2011
- Support for an server based IVR platform.
- The Managed Services provides IVR applications to customers.
- Multiple locations will be supported remotely.
To be considered as a qualified candidate for this assignment, a candidate needs to have the following skills:
- Experience with Linux/Unix; including knowledge of generally used commands
- Experience working with clustered servers
- Experience working in an operations center, handling automated tickets and customer trouble calls and supporting server based IVR systems.
- Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls, etc.
- UNIX/LINUX proficiency and experience is mandatory and experience comparable to filling a system administrator role
- This position will support the IVR based managed services platform.
- Must have experience working with Solaris servers, Linux/Unix, experience working with servers in a cluster is a benefit, security requirements, Alarm systems
- Understand and be able to provide problem management, trouble shooting and analysis, system support, security, vulnerability scans, etc.
- Nice to have experience with Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, scripting skills (Perl is preferred), and other related skills and experience.
- Must have good communication skills, able to read and create a block and flow diagrams, work well in a team environment, and be self motivated.
- The candidate will be working and managing a ticket queue, monitoring alarms for the platform, managing external vendors, managing remote hands at the equipment sites, handling external/internal customer requests, managing/participating in outages, initial problem determination with escalation to higher tiered support as necessary, sending necessary notifications to management, partners, and customers, etc.
- Must be flexible to work any shift: may be scheduled for 1st, 2nd or 3rd shift and could be scheduled Tues-Sat; Mon-Fri; or Sun-Thurs
- May start training during the day shift and could be moved to another shift.
| Skill | Experience | Need |
| Linux or Unix administration | Expert | Required |
| Routers, Switches, Load Balancers | Expert | Required |
| SUN/IBM server admin | Expert | Required |
| WebLogic, VXML, AIX | Expert | Required |
| 3 – 5 Exp Operations Environment | Intermediate | Required |
| Perl Scripting or Oracle Adminstration | Intermediate | Desired |
| Call Center Technology/ IVR applications | Intermediate | Desired |
| Telco knowledge | Intermediate | Desired |
| VoIP knowledge | Intermediate | Desired |
| IP and WAN networking | Intermediate | Desired |
Contact:
Anit M Parmar
Collabera Inc
Email: anit.parmar@collabera.com
Phone: 973-598-3959
Blog: http://www.findtherightjobhere.wordpress.com
LinkedIn Profile: http://www.linkedin.com/in/anitparmar
