Support Engineer – Mobile Application <<<>>> Location: Irving, TX

• Standard Tier 1 monitoring, ticketing and triaging as needed to support the Mobile Application Services Organization
• Responsible for Monitoring, Analysis, and Resolution of faults occurring in Network Elements that are managed by the Mobile Application Service Ops organization.
• The supported elements include: Unix and Windows servers supporting the SMS, MMS, WAP, and other mobile telephony applications.
• Performs fault isolation, validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams.
• Responsible for the rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engages various support organizations to provide that response.
• Assists and supports the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy.
• Opens, updates, and closes trouble tickets as required to track progress of trouble resolution.
• Typically reports to first or second level management. Skills/Experience required: 6 mos.
• Experience with Netcool Fault Monitoring tool 1 year Experience with Remedy-based system.
• 1 year Experience with Unix (Linux, HP/UX, and/or Solaris).
• Experience with Mobile Communications protocols (SMS, MMS, WAP) a plus.

 

Skill	Experience
SMS	Intermediate
MMS	Intermediate
Wireless Network	Intermediate
WAP	Intermediate
SS7	Intermediate
3G, 4G, LTE	Intermediate
RAN	Intermediate

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Blog: http://www.findtherightjobhere.wordpress.com

LinkedIn Profile: http://www.linkedin.com/in/anitparmar