Support Engineer – Cisco Voice <<<>>> Location: Atlanta, GA

Real time Tier 1 support for Unified Communications platform; Tier 1 functions include: Help desk, alarm monitoring, and fault isolation.

 

To be considered for this position a candidate must have:

• Beginner level experience and certifications with Cisco Voice. Must have experience in workings in that area
• This position will provide Tier 1 support for Unified Communication network (VoIP).
• Responsibility include helpdesk support, alarm monitoring, and fault isolation.
• Qualified candidate must be able to accurately capture customer and network information into our ticketing system.
• Candidate must have execellent customer service skills
• Must be able and willing to work various shifts.
• Must have EXCELLENT oral and written communication skills.

 

 

Skill	Experience	Need
CCNA Voice	Expert	Required
Customer Contact skills	Expert	Required
Help Desk Ticket creation	Expert	Required
Flexibility	Expert	Required
Previous Help desk exp.	Intermediate	Required
Oral and Written Communications	Expert	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Blog: http://www.findtherightjobhere.wordpress.com

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

Tier 3 Network Engineer – Cisco Telepresence <<<>> Location: Atlanta, GA

• The Telepresence Solution Tier 3 Support Engineers key responsibility is to provide a technical escalation path for Tier 1 Service Desk Agents.
• The Technical Support Engineer is responsible to provide support for both the network as well as application service components within the Telepresence exchange infrastructure.
• Coordinate all escalation activity to external points of contact such as the engineering, Labs, and vendors.
• Responsible to either resolve escalated technical issues or qualify these issues before escalating within the defined process.
• This includes logging case notes, monitoring and managing issues through the process and driving key priority issues to resolution.
• Once an issue is resolved, the Technical Support engineer is responsible for updating and maintaining necessary knowledgebase tools for future use by the Tier 1 Service Desk Agents.
• Excellent written and oral communications skills, via the telephone,TelePresence and on-line
• Excellent customer service skills
• Ability to understand and articulate technical information in a simple, concise manner
• Expert level experience in networking, VoIP or Video technologies
• Creative, self motivated and ability to work with little guidance
• Must be willing to work flexible hours 24X7 shifts
• Must be organized, thorough and able to effectively manage customers and internal process
• Willingness to manage after hours escalations on a rotational basis
• 8-10 years experience in Technical Support related position
• This is a lead engineering position and does require knwledge sharing to other engineers on the team.
• Demonstrated aptitude with PC technology and desktop software
• Demonstrated aptitude with web applications and web browsers

 

 

Preferred:

• BS Information Technology, Computer Science or equivalent.
• CCIE level or greater routing and switch knowledge (current certification not required)
• Unix, Windows, Network system administration experience
• Web Server system administration experience
• Web Services development experience (HTML, ASP, PEARL, CGI)
• Prior experience with Telephony technologies (PBX, Conferencing Bridge, VoIP)
• Prior experience with Video Conferencing technologies
• Prior experience with TelePresence technologies

 

Skill	Experience	Need
CCIE	Expert	Required
BS Info Tech, Comp Sci, or similar	Expert	Desired
8-10+ years network experience	Expert	Required
HTML, ASP, Pearlm CGI	Intermediate	Required
SIP	Expert	Required
BGP	Expert	Required
H323 or similar video conferencing technologies	Intermediate	Required
Telepresence	Intermediate	Desired
Unix, sys admin experience	Intermediate	Desired
Excellent writting and oral communication	Expert	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

Test Engineer – VoIP Services <<>> Location: Middletown, NJ

• Service validation testing for VoIP Services, Enhanced IP Reach, and other VOIP services targeted at Business market segment opportunities.
• Lead planning and management for new Business-VOIP features/services.
• Develop and execute test plans, document and manage MR resolutions for new VOIP features and services for Business markets (e.g., Enterprise, Small Business, etc.).
• Support test planning of multiple projects in a combined release using shared test infrastructure.

 

Skill	Experience	Need
SIP Protocol	Expert	Required
VOIP Platforms	Intermediate	Required
Communication Skills	Expert	Required
Project management discipline	Intermediate	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Blog: http://www.findtherightjobhere.wordpress.com

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

Voice Network Engineer <<<>>>> Location: Englewood, CO or Redmond, WA

Queue Manager/ Support Engineer  – receives, owns, and resolves issues related to ERSC Supported Client platforms.

Successful candidates must demonstrate strong oral and written communication skills.

 

The candidate will also have some or all of the following skills / certifications:

• Cisco: The following certifications are desired along with one year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity.
• Cisco: IOS Voice Gateways and Gatekeepers.
• Cisco: Cisco Data Center Unified Computing System, UCS
• VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.
• Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio
• Operating Systems: Windows Server and desktop various versions, Linux various versions
• Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches
• Verint call recording administration and troubleshooting.

 

Skill	Experience	Need
Cisco UCCE	Expert	Required
Cisco: IOS Voice Gateways and Gatekeepers	Expert	Required
Cisco: Data Center Unified Computing System,	Expert	Required
vSphere Install, Configure, Manage VMware ESXi/ESX	Intermediate	Required
MCSE	Expert	Desired
Windows Server and desktop various versions	Expert	Desired
Linux various versions	Expert	Required
Server Hardware	Expert	Required
Verint call recording	Intermediate	Desired
Cisco UCCX	Expert	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Blog: http://www.findtherightjobhere.wordpress.com

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

System Engineer – IVR Platform <<>> Location: Durham, NC

• Support for an server based IVR platform.
• The Managed Services provides IVR applications to customers.
• Multiple locations will be supported remotely.

 

To be considered as a qualified candidate for this assignment, a candidate needs to have the following skills:

• Experience with Linux/Unix; including knowledge of generally used commands
• Experience working with clustered servers
• Experience working in an operations center, handling automated tickets and customer trouble calls and supporting server based IVR systems.
• Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls, etc.
• UNIX/LINUX proficiency and experience is mandatory and experience comparable to filling a system administrator role
• This position will support the IVR based managed services platform.
• Must have experience working with Solaris servers, Linux/Unix, experience working with servers in a cluster is a benefit, security requirements, Alarm systems
• Understand and be able to provide problem management, trouble shooting and analysis, system support, security, vulnerability scans, etc.
• Nice to have experience with Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, scripting skills (Perl is preferred), and other related skills and experience.
• Must have good communication skills, able to read and create a block and flow diagrams, work well in a team environment, and be self motivated.
• The candidate will be working and managing a ticket queue, monitoring alarms for the platform, managing external vendors, managing remote hands at the equipment sites, handling external/internal customer requests, managing/participating in outages, initial problem determination with escalation to higher tiered support as necessary, sending necessary notifications to management, partners, and customers, etc.
• Must be flexible to work any shift: may be scheduled for 1st, 2nd or 3rd shift and could be scheduled Tues-Sat; Mon-Fri; or Sun-Thurs
• May start training during the day shift and could be moved to another shift.

 

Skill	Experience	Need
Linux or Unix administration	Expert	Required
Routers, Switches, Load Balancers	Expert	Required
SUN/IBM server admin	Expert	Required
WebLogic, VXML, AIX	Expert	Required
3 – 5 Exp Operations Environment	Intermediate	Required
Perl Scripting or Oracle Adminstration	Intermediate	Desired
Call Center Technology/ IVR applications	Intermediate	Desired
Telco knowledge	Intermediate	Desired
VoIP knowledge	Intermediate	Desired
IP and WAN networking	Intermediate	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Blog: http://www.findtherightjobhere.wordpress.com

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

Project Manager – Router Upgrade Project <<>> Location: Bridgeton, MO

• These positions will provide Project Management, Coordination and Technical Analysis to support a Router upgrade for a nation wide network.
• Work will include pre-maintenance network validation; coordination of parts shipments; scheduling; managing work during maintenance windows and interfacing with partnering organizations and external companies.
• A basic understanding of networking and router hardware is required.
• While most work will be done during normal business hours the candidate needs to be flexible with work hours and available on weekends and overnight shifts.

 

Skill	Experience	Need
Networking	Intermediate	Required
CISCO Routers	Intermediate	Required
Project Management	Intermediate	Required
Microsoft Office	Intermediate	Required
CCNA	Intermediate	Desired
Flexibility w/ work hours – weekends and overnight	Expert	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

 

Cisco Unified Contact Center Express Engineer <<<>>> Location: Englewood, CO or Centennial, CO

 

• The day two support engineer is responsible for deployment, support, and administration of UCCX platforms for midmarket and enterprise branch-office or departmental clients.
• The engineer receives, owns, and resolves fault/outage events related to UCCX/UCCE environments.
• The successful candidate will demonstrate a strong attention to detail, strong written and verbal communications, ability to learn multiple complex customer environments, and have the ability to manage incident/outage events.

 

We seek experiencing with deployment and support of the following features:

• Cisco Contact Center Express 8.5 With Cisco Unified Communications Manager 8.5, 8.0(3), 8.0(2)
• Scripting and Configuration
• Inbound Voice with High Availability option
• Integration with Cisco Unified Presence Server
• Blended Preview Outbound Dialer
• Outbound Dialer
• Outbound IVR
• Agent E-Mail
• Call Recording
• Quality Management Option
• Workforce Management Option
• Cisco Agent Desktop for Cisco Unified Contact Center Express
• Cisco Unified CallConnector for Microsoft Dynamics CRM
• Social Media Customer Care
• Customer database integration with Java Database Connectivity (JDBC) or Structured Query Language (SQL)
• Cisco Unified Computing System (UCS) hardware
• VMWare ESX/ESXi
• Cisco IOS Voice Gateway
• Cisco Catalyst Switch
• H323 and SIP protocols
• Linux and Windows based operating systems

 

Skill	Experience	Need
Cisco ICM Expert	Expert	Desired
Cisco CVP Expert	Expert	Desired
Cisco IPIVR Expert	Expert	Desired
Cisco IPIVR Expert	Intermediate	Required
Cisco UCCE Enterprise and Express	Expert	Desired
Cisco UCCX	Expert	Required
Flexibility/shift work	Expert	Required
Communication skills	Expert	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

LinkedIn Profile: http://www.linkedin.com/in/anitparmar

 

Voice (VOIP) Engineer <<<>>>> Location: Arlington Heights, IL

• Provide primary support for Cisco VoIP projects, assignments and voice severity issues
• Opens change requests, attends change meetings
• Perform Cisco software and patch installations, upgrades and voice gateway configurations
• Provide Unity project support
• Perform monthly consumption reporting and billing reconciliation
• Perform remote complex IMAC and routing changes
• Perform security compliance healthchecks inline with customer security requirements

 

 

Skill	Experience	Need
Cisco Unified Communications Manager	Expert	Required
Unity	Expert	Required
Unity Connection	Expert	Required
Call Manager Express and Cisco Unity Express	Expert	Required
Voip protocols H323/SCCP/RTP/ QoS/SRST/MGC/SIP	Expert	Required
Voice Gateway	Expert	Required
Cisco Unified Contact Center	Intermediate	Required
Microsoft Active Directory	Intermediate	Required
Microsoft Exchange	Intermediate	Required
Network protocols TCP/IP, OSPF and MPLS	Intermediate	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Tier 3 Engineer – Cisco Telepresence Solutions <<>> Location: Atlanta, GA

• Real time Tier 3 customer support for existing  Telepresence customers and Operational lead for system integration.
• Responsibility include systems availability, performance, and configuration of the platform.
• Gathers, analyzes, and translates business requirements, technology trends, and current system constraints into overall system and technology requirements.
• This is a lead engineering position and does require assisting less seasoned engineers on the team.
• To be considered for this position a candidate must have:
• Expert level experience and certifications with Cisco Voice.
• This position will provide 24×7 on-call support for our customers.
• Must be aware and willing to work various shifts.
• Must have excellent oral and written communication skills.

 

Skill	Experience	Need
CCNP	Expert	Required
CCVP	Expert	Required
Oral and Written Communications	Expert	Required
Flexibility	Expert	Required
Exp. gathering Bus.Req.	Expert	Required
Video conferencing / H323	Intermediate	Required
Aware of the various shifts	Expert	Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Test Engineer – VOIP Platform <> Location: Redmond, WA

Configuration, testing, and support of VoIP platforms including trunk and signaling gateways, SIP proxies, boarder controllers, and element management systems.

 

Skill	Experience	Need
VoIP	Expert	Required
SIP	Expert	Required
ISUP	Expert	Required
TCAP	Expert	Required
Testing tools	Intermediate	Desired
Unix	Intermediate	Desired
IP Networking	Intermediate	Desired
VoIP Platform Config	Intermediate	Desired
Test planning/testing	Expert	Required
SONUS	Intermediate	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

System Administrator – Voice Systems <<<>>> Location: Bridgeton, MO

• Perform all Operations technical responsibilities associated with the remote testing of new Unix/Linux Servers and Operating Systems to insure they are prepared to be put into production service.
• Resolving any and all problems encountered during testing.
• The Unix/Linux Server/Operating System Technical Support Manager provides an elevated level of technical support on Server hardware and Operating Systems to the teams within the IP Server/VOIP NOC.
• This position will be responsible for performing remote Operational Readiness Testing (ORT) on servers and their operating systems, storage arrays, as well as data backup and recovery solutions within the VOIP/IMS platform.
• Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
• This position will be responsible for troubleshooting and resolving the problems that cause testing to fail.
• In those cases in which technical assistance is required this position will partner with Labs, Advanced Technical Support, and vendors to troubleshoot and resolve the problems.
• In situations where the testing procedures require updating, this position will be responsible for updating the documented procedures and will be responsible for sharing the updated documents with others within the team.
• The position will oversee and/or manage multiple deployments in parallel and each deployment will have a specific project schedule that must be met.
• This position will be responsible for insuring the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team.
• This position supports multiple vendors’ servers.
• The primary Operating Systems supported by this position are Solaris and Linux, requiring this position to understand and interpret complex hardware and operating system problems.
• Advanced level knowledge of Unix and Linux is required.
• A minimum of 3 years experience providing advanced technical support for unix/linux operating systems is required for this position.

 

 

Skill	Experience	Need
UNIX	Expert	Required
Linux	Expert	Required
Server Hardware	Expert	Required
Troubleshooting complex technical troubles	Expert	Required
IP Networking	Intermediate	Required
Project Management	Intermediate	Desired
Verbal Communications	Intermediate	Required
Written Communications	Intermediate	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Software Developer – IPTV Apps <> Location: Middletown, NJ

• IPTV application development
• This position is responsible for system design, development and operations deployment of interactive IPTV applications and mobility applications integrated with the IPTV service.
• This position is responsible for system design, development and operations deployment of end to end service capabilities for advanced network applications including new IPTV application elements being developed in the Enhanced Network Services organization.
• The critical skills are .NET / Oracle-SQL software development.
• Java would be a good secondary area of knowledge.
• The applications being developed are based on the MS – IPTV platform.
• Microsoft MediaRoom 2.x and 3.x.
• Any experience developing in this environment would be a significant plus.

 

Skill	Experience	Need
C (Sharp)	Expert	Required
.NET	Expert	Required
HTML	Expert	Required
XML	Expert	Required
Oracle or SQL	Intermediate	Required
TCP/IP	Intermediate	Required
JavaScript	Intermediate	Required
Java	Intermediate	Desired
Flash	Intermediate	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Provisioning Engineer – Cisco IPT <> Location: Englewood, CO

• The engineers will be dedicated to the implementation of a client project to provision 4 locations in the course of a year.
• Need candidates with CCNA AND MCSE certifications active.
• The engineer will receive work orders for ERS which need to be translated and provisioned per the technical order form.
• Candidate needs to be able to work independently as well as in a group.
• Types of skill required to perform work: CISCO ICM platform – AKA – UCCE (Unified contact center enterprise)install/configure LGR,RTR,HDS,AW,PG
• Cisco Call Manager
• Microsoft certification – MCSE or MCP and experience
• Microsoft SQL server experience
• Microsoft network experience

 

Skill Experience Need Cisco ICM (UCCE) Expert Required MCSE (Windows 2003) Expert Desired MCP (Windows 2003) Expert Required MS SQL (SQL-2005) Expert Required Cisco Call Center Mgr (CUCM 7.x or later) install Expert Desired Unix/Linux (Red Hat 4.x or later) Intermediate Desired VMware (ESXi 4.1) install/config vm-client WinOS Intermediate Required Flexibility Expert Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Project Manager – Data and Voice Network Operations <<>> Location: Warrenville, IL

• Supporting the customer account, ensure all SLAs are met and we are abiding by the agreement and ensuring that we are within the regulatory compliance guidelines.
• This position is to support regulatory compliance as part of the customer account.
• This position is part of an effort to develop a global project management office supporting customer and create a template that can be used across other to go market accounts.
• Provides end-to-end project management and/or program management throughout the lifecycle of a project / program by directing the efforts of project/program team(s) using dotted-line authority to deliver a completed project and/or service.
• Has full accountability for managing concurrent high complexity projects and/or programs which may span multiple regions, functions and/or business units.
• Responsible for detailed planning including program/project structure & staffing, estimating, resource allocation and assignment, detailed scheduling, critical path analysis, consolidating project plans into an overall program plan and negotiating any sequencing conflicts.
• Directs project and/or program activities utilizing the organizations standard processes to ensure the timely delivery of stated business benefits, comparing actuals to plans and adjusting plans as necessary.
• Assesses, plans for, and manages project/program risks including mitigation & contingency plans; manages issues, jeopardies, escalations and problem resolutions.
• Defines project/program scope and ensures changes to scope and deliverables are managed using the change control process.
• Manages large program or project budgets and cost reporting.
• Acts as liaison with client and IT leadership, providing communication and status regarding the progress of the project/program.
• May assist with RFP development, evaluation, and supplier selection, as well as ongoing relationships with suppliers or consultants.
• Utilizes knowledge of business, industry and technology to incorporate business process improvements into the organization and/or to develop business strategies and functional/business/technical architectures.
• May direct the efforts of project managers when they manage a project or sub-program over which the Senior Project/Program Manager has authority.
• May include the management of extremely large and complex programs, with multiple sub- programs, requiring senior level oversight and extensive executive communications.
• Must spend 80% or more of time performing the project management duties described above.

 

Skill	Experience	Need
regulatory compliance	Intermediate	Required
project management	Intermediate	Required
Escalation management	Intermediate	Required
Data Networks	Intermediate	Required
excel	Intermediate	Required
word	Intermediate	Required
powerpoint	Intermediate	Required
written/verbal communication	Expert	Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Network Engineer – Cisco Telepresence solution <<> Location: Atlanta, GA

• Real time Tier 3 customer support for existing Telepresence customers and Operational lead for system integration.
• Responsibility includes systems availability, performance, and configuration of the platform.
• Gathers, analyzes, and translates business requirements, technology trends, and current system constraints into overall system and technology requirements.
• This is a lead engineering position and does require assisting less seasoned engineers on the team.

 

 

To be considered for this position a candidate must have:

• Expert level experience and certifications with Cisco Voice.
• This position will provide 24×7 on-call support for our customers.
• Must be aware and willing to work various shifts.
• Must have EXCELLENT oral and written communication skills.

 

Skill	Experience	Need
CCIE	Expert	Required
CCVP	Expert	Required
CCNP	Expert	Required
Flexibility	Expert	Required
Exp. gathering Business Requirement	Expert	Required
Oral and Written Communications	Expert	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IVR & Voice Platform Engineer <> Location: Durham, NC

• Seeking a consultant to assist with the move of our IVR infrastructure that currently consists of a mixture of State Table applications running on WebSphere Voice Response for AIX and Telephony REXX applications on WebSphere Voice Response for Windows, using the Avaya platform.
• Experience 2 years development experience using the above mentioned tools.
• We are migrating to Dynamic VoiceXML with Java on Websphere Voice Response for AIX, using Genesys for CTI.
• Candidate will work with a team of other Telephony IVR Support personnel in support of the IBM account.
• The work in particular will be to add a Screen Pop application for IBM agents when responding to problem ticket calls.
• The contractor will be responsible for the development and roll out of this screen pop application for 25 Accounts across both Windows and AIX platforms and across two ticketing applications (HP Service Center and IBM eESM).
• In addition the contractor will be responsible for troubleshooting and analysis, fault resolution, configuration management, change management, and performance management, and will be required to monitor key performance metrics, trends, and alarms including but not limited to, performing backup and recovery procedures, verifying tool outputs, and installing patches and software upgrades.
• Experience 2 years development experience using the above mentioned tools.
• We are migrating to Dynamic VoiceXML with Java on Websphere Voice Response for AIX, using Genesys for CTI.

 

Feedback from the Hiring Manager – To be considered Qualified for this Assignment:

This position is in support of the work to support the IVR platform.

The skills required are as follows;

• Program in VoiceXML (develop scripts) – This is a MUST HAVE skill
• Write in XML – This is a MUST HAVE skill
• Websphere Voice Response architecture and it’s GUI interface
• Program in Websphere Voice Response State Tables
• Can log on AXI, develop chron jobs and knows the line commands
• Have the ability to learn SCA (programming language in windows REXX based)
• Windows -Can log onto Windows, develop chron jobs and knows the line commands
• Read REXX
• Program in Java
• Websphere Application Server (WAS) experience to install or update applications

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IPT Engineer – Avaya <<>> Location: Atlanta, GA

• Please note the sponsoring manager is seeking candidates that specifically have very solid Avaya design experience.
• Voice PBX Engineering Support for a Voice Refresh Project for all state Agencies.
• The Voice Engineer is responsible for customer assessments, design, and technical documentation in support of voice equipment solutions for a large network sourcing contract.
• The engineer must be proficient in Avaya PBX, key system, and call center technologies with additional experience in Cisco LAN/WAN technologies.
• The position is customer-facing and the ideal candidate must have pre-sales and/or consulting skills to present solutions to customers to get technical proposals approved.
• This individual also provides lead engineering expertise to administer and maintain PBX and adjunct switch translations for network changes, certify detailed interface/access engineering plans, coordination for the delivery of voice installations and changes, and to provide Tier 3 technical (voice) problem resolution support.

 

Skill	Experience	Need
Avaya PBX Systems	Expert	Required
Call Center Technologies	Intermediate	Desired
CISCO LAN/WAN Technologies	Intermediate	Required
Customer Facing	Intermediate	Desired
Consulting	Intermediate	Desired
Problem Resolution	Intermediate	Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IPT Engineer – Avaya IPT <<>> Location: Lake Mary, FL

• This is a Voice Engineering position dedicated to supporting the outsourcing engagement within the Centralized Voice Engineering team.
• The candidate will be responsible for providing technical support ICW project and complex MACD activities related to Avaya based IPT systems ICW the Outsourcing engagement.
• Incumbent will support TDM to VoIP transformation activities, preventative maintenance activities, coordinate Change Windows, and follow documented procedures – MOPs (Method of Procedures)
• Manage his/her own work, in accordance with performance metrics and quality assurance; work closely with Avaya and/or Avaya Partners on-site technicians as required, and customer representatives to provide outstanding customer support.
• The successful candidate will be able to recognize and respond to problems and identify/develop possible solutions or alternatives.

 

Required Skills:

• Skills & knowledge working with Avaya IPT equipment
• Specifically: Avaya Media Servers, Avaya Media Gateways, CMS, Modular Messaging, VM, etc. NICE: Support the NICE Systems CRS installs.
• Experience working with NICE in a TSAPI/DMCC environment
• TSAPI/DMCC is the Avaya piece of the call recording.
• Intimate knowledge of the NICE Systems call recording applications is a requirement. Experience/knowledge with administering/installing/managing NICE Systems 8.9, 3.0 and 3.5 desired.
• Incumbent will partner with both NICE and Avaya VARs for pricing and installations.

 

Desired Skills:

Degree in a technical discipline desired; prior experience interfacing directly with customers and project managers.

 

Skill	Experience	Need
NICE/IVR/Call recording	Expert	Required
Avaya Media Servers/Gateways	Expert	Required
Avaya IP Office	Expert	Required
PC skills	Intermediate	Required
PBX programming	Expert	Desired
Project Mgmt	Intermediate	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IP Telephony Engineer <<>> Location: Arlington Heights, IL

• Provide primary support for Cisco VoIP projects, assignments and voice severity issues
• Opens change requests, attends change meetings
• Perform Cisco software and patch installations, upgrades and voice gateway configurations
• Provide Unity project support
• Perform monthly consumption reporting and billing reconciliation
• Perform remote complex IMAC and routing changes
• Perform security compliance health checks in line with customer security requirements

 

Skill	Experience	Need
Cisco Unified Communications Manager	Expert	Required
Unity	Expert	Required
Unity Connection	Expert	Required
Call Manager Express and Cisco Unity Express	Expert	Required
Voip protocols H323/SCCP/RTP/ QoS/SRST/MGC/SIP	Expert	Required
Voice Gateway	Expert	Required
Cisco Unified Contact Center	Intermediate	Required
Microsoft Active Directory	Intermediate	Required
Microsoft Exchange	Intermediate	Required
Network protocols TCP/IP, OSPF and MPLS	Intermediate	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IP Telephony Engineer <<<>>> Location: Englewood, CO

• The Cisco 7×24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the Emergency Response Center.
• The 7×24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames.
• They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals.
• Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms.
• Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired.
• Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication.
• Successful candidates must demonstrate strong oral and written communication skills.

 

The candidate will also have some or all of the following skills

• Cisco: UCCE, UCCX, CCNA (ICND1/ICND2), CCM, CVP, Unity. Cisco IOS Voice Gateways and Gatekeepers, Cisco Data Center Unified Computing System, UCS
• Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio
• Operating Systems: Windows Server and desktop various versions, Linux various versions
• Hardware: HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches
• VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

 

Skill	Experience	Need
Cisco ICM	Expert	Required
Cisco CVP	Expert	Required
Cisco Voice Gateway	Expert	Desired
Cisco CUPS	Expert	Desired
Cisco CUIS	Expert	Desired
Cisco UCS	Expert	Desired
Cisco Unity	Expert	Desired
Cisco CM	Expert	Desired
VMWare EXSi/ESX	Expert	Desired
Cisco UCCX	Expert	Desired

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

IP Telephony Engineer <> Location: Centennial, CO

• The Cisco 7×24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the ERSC.
• The 7×24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames.
• They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals. Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms.
• Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired. Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication.
• Successful candidates must demonstrate strong oral and written communication skills.
• The candidate will also have some or all of the following skills / certifications: Cisco:
• One year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers, Cisco: Cisco Data Center Unified Computing System, UCS, Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio
• Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

 

Skill	Experience	Need
Cisco ICM	Expert	Required
Cisco CVP	Expert	Required
Cisco Voice Gateway	Expert	Desired
Cisco CUPS	Expert	Desired
Cisco CUIS	Expert	Desired
Cisco UCS	Expert	Desired
Cisco Unity	Expert	Desired
Cisco CM	Expert	Desired
VMWare EXSi/ESX	Expert	Desired
Cisco UCCX	Expert	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Engineer – Cisco Telepresence <<>> Location: Tampa, FL or Middletown, NJ

• This project is focused on sourcing the servicing for Telepresence Solution from Cisco.
• This addresses the function performed today by the Cisco Remote Operations Services (CROS) organization and ensures that we are ready to accept and perform all of their duties.
• The scope includes design, deployment, configuration, monitoring and support of all video endpoints, switches, servers and applications.
• Staff responsible for service design, planning and project execution supporting TelePresence service in sourcing.
• Responsibilities include creating and authoring technical service designs, develop project technical plans and work with LABS, vendors and other organizations to validate and execute the proposed solutions.

 

Responsibilities include:

• Review/create service requirement and develop the required designs to be supported.
• Provide technical lead for Managed TelePresence Services insourcing development projects from concept through deployment
• Create and author concept, feasibility, network design and technical service description documents
• Work with vendors to define and ensure their products supports required service features and passes Labs certifications.
• Create testing requirement and work with the engineering group to test new HW and SW
• Track deliverables across multiple organizations including CPE testing, vendors and multiple systems support teams.
• Support products providing CPE feature information and support
• Work with other organizations to develop software plans that meet future managed services features and product enhancements

 

 

Skill	Experience	Need
Technical Documentation	Expert	Required
IP routing	Expert	Required
IP telephony	Expert	Required
Cisco IP Telephony	Expert	Required
Video conferencing tecnology	Intermediate	Required
Switching	Intermediate	Required
Service development lifecycle	Intermediate	Desired
Cisco TelePresence	Intermediate	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Cisco Voice – IP Telephony Engineer <<<>>> Location: Englewood, CO

• Cisco 7×24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the Emergency Response Service Center.
• The 7×24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames.
• They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals. Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms.
• Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired.
• Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication.
• Successful candidates must demonstrate strong oral and written communication skills.

The candidate will also have some or all of the following skills / certifications:

Cisco: CCVP or CCIE voice with one year of practical experience with UCCE, UCCX, CCNA (ICND1/ICND2), , CCM, CVP, Unity. Cisco: IOS Voice Gateways and Gatekeepers

Cisco: Cisco Data Center Unified Computing System, UCS

Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio

Operating Systems: Windows Server and desktop various versions, Linux various versions

Hardware: HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches

VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

 

Skill	Experience	Need
Cisco ICM	Expert	Required
Cisco CVP	Expert	Required
Cisco Voice Gateway	Expert	Desired
Cisco CUPS	Expert	Desired
Cisco CUIS	Expert	Desired
Cisco UCS	Expert	Desired
Cisco Unity	Expert	Desired
Cisco CM	Expert	Desired
VMWare EXSi/ESX	Expert	Desired
Cisco UCCX	Expert	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Cisco IP Telephony Engineer <<>> Location: Englewood, CO

• The Cisco 7×24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the Emergency Response Service Center.
• The 7×24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames.
• They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals.
• Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms.
• Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired.
• Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication.
• Successful candidates must demonstrate strong oral and written communication skills.
• The candidate will also have some or all of the following skills / certifications: Cisco: The following certifications are desired along with one year of practical experience with
  • UCCE, UCCX, CCNA (ICND1/ICND2), CCVP, CCIE, CCM, CVP, Unity.
  • Cisco: IOS Voice Gateways and Gatekeepers, Cisco Data Center Unified Computing System, UCS
  • Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio
  • Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches
  • VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

 

 

Skill	Experience	Need
Cisco ICM	Expert	Required
Cisco CVP	Expert	Required
Cisco Voice Gateway	Expert	Desired
Cisco CUPS	Expert	Desired
Cisco CUIS	Expert	Desired
Cisco UCS	Expert	Desired
Cisco Unity	Expert	Desired
Cisco CM	Expert	Desired
VMWare EXSi/ESX	Expert	Desired
Cisco UCCX	Expert	Desired

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Cisco IP Telephony Engineer <<>> Location: Englewood, CO

• The Cisco 7×24 Support Engineer receives, owns, and resolves fault/outage events related to Cisco-based Contact Center platforms that are supported by the Emergency Response Service Center.
• The 7×24 Support Engineer is responsible for receiving and working trouble and change tickets according to specified time frames.
• They are responsible for engagement of the Client Technical Leads, Client Services Manager, vendors, and Tiered Support as needed.
• This position will also be responsible for managing fault and change ticket queue to ensure proper follow up is performed within required time intervals.
• Required skills include one year of practical experience with supporting Cisco UCCE, CCM, CVP, and Unity platforms. Familiarity with IOS Voice Gateways/Gatekeepers and Windows/Linux OS is desired.
• Successful candidates will demonstrate a strong attention to detail, follow-up and escalation skills, and effective oral and written communication.
• Successful candidates must demonstrate strong oral and written communication skills.
• The candidate will also have some or all of the following skills / certifications: Cisco: The following certifications are desired along with one year of practical experience with UCCE, UCCX, CCM, CVP, Unity, Cisco IOS, Voice Gateways and Gatekeepers, Cisco Data Center Unified Computing System, UCS, Cisco IOS Voice Gateway Routers, Gatekeepers, and Catalyst Switches
• Cisco: CCNA (ICND1/ICND2), CCVP, CCIE
• Microsoft: MCSE, MCP, MCP+I, SQL, Office, Project, Visio
• Operating Systems: Windows Server and desktop various versions, Linux various versions Hardware HP Proliant Servers (various), Dell Servers
• VMware: vSphere Install, Configure, Manage VMware ESXi/ESX 4.x and VMware vCenter Server.

 

Skill	Experience	Need
Cisco ICM	Expert	Required
Cisco CVP	Expert	Required
Cisco Voice Gateway	Expert	Desired
Cisco CUPS	Expert	Desired
Cisco CUIS	Expert	Desired
Cisco UCS	Expert	Desired
Cisco Unity	Expert	Desired
Cisco CM	Expert	Desired
VMWare EXSi/ESX	Expert	Desired
Cisco UCCX	Expert	Desired

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Avaya IP Telephony Engineer <<>> Location: Houston, TX or Woodbridge, NJ

• Require candidate to have excellent customer service skills. Heavy customer interaction required for the account.
• Candidate requires a positive attitude. Candidate will rotate on call schedule for high severity outage issues.
• Candidate must have expert PC skills required to access various systems and on-line tools.
• PBX Experience – Expert level knowledge of Avaya PBX platform, including IP and TDM platforms to support G3r, S8300, S8500, and S8700.
• Responsible for remote IMAC work and repairs o Experienced with dial plans.o Adjunct Experienceo Avaya CMS o CDR –Symphony Systems
• Expert level knowledge of Avaya Key systems: Partner & Merlin platforms Voicemail
• Expert level knowledge of Avaya Audix and Modular Messaging platforms.
• Remote IMAC (software)o Retail Support of phone lines
• Heavy telephone repairs called into vendors.
• Expert level skills required to order telecom circuits, calling cards, wireless devices, payphones, etc.
• Circuits (ISDN, PRI/BRI, OPX, MPLS)& Video: Expert skills required for Polycom video networko Wireless/Mobilityo Expert skills with BlackBerry support and ordering of equipment.
• Candidate requires a positive attitude. Candidate will rotate on call schedule for high severity outage issues.

Candidate must have expert PC skills required to access various systems and on-line tools.

• PBX Experience
• Expert level knowledge of Avaya PBX platform, including IP and TDM platforms to support G3r, S8300, S8500, and S8700.
• Responsible for remote IMAC work and repairs
• Experienced with dial plans.
• Adjunct Experience
• Avaya CMS
• CDR –Symphony System
• Key Systems
• Expert level knowledge of Avaya Key systems: Partner & Merlin platforms
• Voicemail
• Expert level knowledge of Avaya Audix and Modular Messaging platforms.
• Remote IMAC (software)
• Retail Support of phone lines
• Heavy telephone repairs called into vendors.
• Telecom ordering
• Expert level skills required to order telecom circuits, calling cards, wireless devices, payphones, etc.
• Circuits (ISDN, PRI/BRI, OPX, MPLS)
• Video
• Expert skills required for Polycom video network
• Wireless/Mobility
• Expert skills with BlackBerry support and ordering of equipment.

 

 

Skill	Experience	Need
Avaya PBX	Expert	Required
G3r, S8300, S8500 and S8700	Expert	Required
Avaya CMS and CDR	Expert	Desired
Avaya Key systems	Expert	Required
Voice mail	Expert	Required
Video Ploycom	Intermediate	Desired
Blackberry wireless	Intermediate	Desired

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Avaya IPT Support Engineer <> Location: Tempe, AZ

• Member of Professional services team (Voice) supporting the Honeywell Outsourcing engagement.
• Technical oversight of voice vendor icw PBX refresh, site moves/abolishments, programing changes, site acceptance, inventory management (GPS), test plan review and acceptance, assist with bid and proposal, etc.
• Working knowledge of Avaya IPT systems, i.e. Media Servers, Media Gateways, CM, MM, etc. Vector, VDN, ACD etc, PBX programming skills required. Test and turn up experience required.

 

Skill	Experience	Need
Avaya PBX programming	Expert	Required
Avaya voice mail administration	Expert	Required
CMS working knowledge	Expert	Required
PC skills	Intermediate	Required
Communiction skills	Expert	Required
Flexible work schedule	Expert	Required
VoIP	Expert	Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

VOIP/ISP Services Networking Tech Support Manager <> Location: Bridgeton, MO

 

• Due to the complexity of the troubles handled by this position, experience must include a minimum of 5+ years experience troubleshooting complex networking problems preferably within a VOIP platform.
• The VOIP/ISP Services Networking Tech Support Manager provides an elevated level of technical support and project management support, on networking issues to the teams within the IP Server/VOIP NRC.
• This position handles trouble escalations on a 24X7 basis and proactively identifies and troubleshoots complex, potentially service impacting conditions which require a broad and/or deep level of advanced technical knowledge of IP networking and VOIP.
• This position partners with Labs Technical Development, the IP Server/VOIP Fault Mgmt teams, the Operations Technical Consultant, and Vendors to troubleshoot system problems that may impact service availability and to develop long term fixes that will prevent service affecting failures from occurring.
• The position is responsible for providing technical direction and solutions in the development and management of complex technical solutions as they relate to the maintenance and service availability of the IP Server/VOIP NRC managed services.
• The position will oversee and/or manage multiple interrelated technical projects concurrently.
• When failures occur in the services managed by the IP Server/VOIP NRC this position is responsible and accountable for making decisions towards resolving technical problems that could result in major revenue loss.
• This position supports Cisco and Foundry equipment and will be expected to understand and interpret complex networking and VOIP problems.
• Advanced level knowledge of BGP, OSPF, and SIP protocols is required. While the position focuses on routers, switches and networking issues, the complexity of the work requires some knowledge of VOIP networks.
• A minimum of 3 – 5 years providing advanced networking technical support is required.
• This position is located in Bridgeton, Missouri. Hours are primarily 8am-5pm, however it may involve shift work, OT, and weekends

 

Skill	Experience	Need
IP Networking	Expert	Required
Cisco Routers	Expert	Required
Foundry	Expert	Desired
troubleshooting complex networking problems	Expert	Required
Project Management	Intermediate	Required
Verbal Communications	Intermediate	Desired
Written Communications	Intermediate	Required

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Developer – Video Service <> Location: Atlanta, GA

• Investigate, design and deploy evolving iVerse prototype suite of converged services in a lab as well as experiential production environment.
• Near term objectives include: iVerse tighter and more robust integration with Video services, voice recognition integration, situational data collection and policy implementation (e.g. GPS data, proximity, presence, preferences, etc).

 

Skill

• ASP
• JAVA
• Objective C
• C
• Network Fundamentals
• IPTV
• IP Video Encoding

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959

Voice (IP Telephony) Engineer <<>> Location: Tempe, AZ

• Supports the Managed IPT Services, in the Service Delivery Engineering organization by performing System builds, and remote site deployment of CISCO IP Telephony Call Managers, Unity / Unity Connections Server Equipment.
• The business unit requires a candidate that will require minimal hand holding when it comes to the technology aspect.
• This team will obviously work with the candidate when it comes to what is supported by the offer as well as our internal processes.
• Interfaces with clients, account team members, Operations and other engineering teams in support of Managed IP Telephony services.
• Serves as the primary IPT Engineering contacts for a client engagement.
• Requires advanced technical knowledge of CISCO IP Telephony Call Manager & Unity Server Equipment capable of developing total technical network solution, building systems, supporting deployments, Test and Turn-ups of new customer IPT offices (remotely) and providing Tier III Technical support to operations.

 

Skill	Experience	Need
Cisco Call Manager configuration	Expert	Required
Cisco Unity / Unity Connections – VMail config	Expert	Required
Verbal/written communication	Expert	Required
PC skills	Expert	Required
Voice network	Intermediate	Required
College Degree	Expert	Required
Cisco CER configuration	Expert	Required
Minimum five years experience	Expert	Required

 

 

Contact:

Anit M Parmar

Collabera Inc

Email: anit.parmar@collabera.com

Phone: 973-598-3959